This is my 2nd time buy things from them..and 1st time happen like this
But good thing is Aishop is very nice people..they really help you..
Here's is my coversation with them..
*(I sent 2 email that they provide in their website and they both send on the same times)
MJ said:
Hi, I have received the parcel and checked my item & found some items need to return or exchange.
Item (1): Black Container with white flower
Item (2): Shining Butterfly Knot Hairband (Pink)
Item (3): Glossy Fascinating Leggings (This legging need to be change coz the FREE size can't fix me at all)
Can the item (1) & (2) exchange to same product..? still have stock available?
and item (3) can it return I dun mind exchange another product.
Aishop (Clara) said:
Dear MJ,
Thank you for your email and we are really sorry for the inconvenience.
For the glossy leggings, you can return to us and we will refund to you with e-voucher so you can use it for the next purchase.
For the another 2 item, you may return only the hairband together with the leggings and we will arrange for the replacement.
Thanks again and have a nice day!!
Xiao Ai (Aishop) said:
Dear MJ,
Thanks for the pictures, noted about the problem. And we are sorry for our careless.
We will resend the item of (1) and (2) to you
For item (3), if you would like to exchange, kindly let us know what is the item you want, and we will send out to you together.
If you can't find anything you like, we can send you the refund voucher first, and you can use it in your future order.
By the way, we require you to send back item 2 and 3 to us. you may keep item 1 with you if you like :P it's badly dented and sending back the item to us is quite costly. you may just throw it to recycle bin if it cant be used at all. But do help to make sure you recycle it. Thanks :)
**(While waiting their reply I asked for their operating time & place whether can go there anot..but I not sure the place so I decided to post them back)
Aishop (Clara) said:
Dear MJ,
Sure, today we will be around until 8pm, so you can come over anytime you available.
So ignore another email from my colleague ya. J
Sorry again for the inconvenience!!
MJ said:
Hi
I a bit confuse and not sure who do I need to listen to...
anyway I'm going to send it by today thru Pos Express..so I want to confirm that I only send the item (2) & (3) to you right?
so u gonna replace me the same item for (1) & (2)?
For legging you may just issue me refund voucher will do...
***(At the end, they called me to confirm to send item (2) & (3) only and once they received they will send the same item & refund voucher to me.)
This is how it look like..
you can see how the container dented look like..anyway I suspect the skynet staff didn't take it carefully.
To Aishop,
I really like your service, even after-sales service is GOOD too..Fast respond!!!
I give *Thumb Up*
Anyway I sure will go and visit your online store again.
But good thing is Aishop is very nice people..they really help you..
Here's is my coversation with them..
*(I sent 2 email that they provide in their website and they both send on the same times)
MJ said:
Hi, I have received the parcel and checked my item & found some items need to return or exchange.
Item (1): Black Container with white flower
Item (2): Shining Butterfly Knot Hairband (Pink)
Item (3): Glossy Fascinating Leggings (This legging need to be change coz the FREE size can't fix me at all)
Can the item (1) & (2) exchange to same product..? still have stock available?
and item (3) can it return I dun mind exchange another product.
Aishop (Clara) said:
Dear MJ,
Thank you for your email and we are really sorry for the inconvenience.
For the glossy leggings, you can return to us and we will refund to you with e-voucher so you can use it for the next purchase.
For the another 2 item, you may return only the hairband together with the leggings and we will arrange for the replacement.
Thanks again and have a nice day!!
Xiao Ai (Aishop) said:
Dear MJ,
Thanks for the pictures, noted about the problem. And we are sorry for our careless.
We will resend the item of (1) and (2) to you
For item (3), if you would like to exchange, kindly let us know what is the item you want, and we will send out to you together.
If you can't find anything you like, we can send you the refund voucher first, and you can use it in your future order.
By the way, we require you to send back item 2 and 3 to us. you may keep item 1 with you if you like :P it's badly dented and sending back the item to us is quite costly. you may just throw it to recycle bin if it cant be used at all. But do help to make sure you recycle it. Thanks :)
**(While waiting their reply I asked for their operating time & place whether can go there anot..but I not sure the place so I decided to post them back)
Aishop (Clara) said:
Dear MJ,
Sure, today we will be around until 8pm, so you can come over anytime you available.
So ignore another email from my colleague ya. J
Sorry again for the inconvenience!!
MJ said:
Hi
I a bit confuse and not sure who do I need to listen to...
anyway I'm going to send it by today thru Pos Express..so I want to confirm that I only send the item (2) & (3) to you right?
so u gonna replace me the same item for (1) & (2)?
For legging you may just issue me refund voucher will do...
***(At the end, they called me to confirm to send item (2) & (3) only and once they received they will send the same item & refund voucher to me.)
This is how it look like..
you can see how the container dented look like..anyway I suspect the skynet staff didn't take it carefully.
To Aishop,
I really like your service, even after-sales service is GOOD too..Fast respond!!!
I give *Thumb Up*
Anyway I sure will go and visit your online store again.
|
